062 561 3515

+27 21 801 6176

info@famac.co.za

FAMAC

Family Mediators of the Cape

Milestones

FAMAC is a core member of the National Accreditation Board for Family Mediators (NABFAM)

A team of experts

Behind every resolution: our dedicated team of mediation experts.

Use the form below to lodge a formal complaint against a FAMAC mediator and/or parenting coordinator. Please note that FAMAC is a regulatory and training body and does not directly provide mediation or parenting coordinator services nor is it mandated to replace a mediator or parenting coordinator or to change a summary or directive – this needs to be dealt with in terms of your agreement/contract with the mediator/parenting coordinator and/or the court order if applicable.

 

FAMAC is not mandated to give advice be it legal or otherwise – you must consult a suitably qualified professional. The complaint will be dealt with by the Ethics and Compliance Committee appointed by the Executive Committee of FAMAC, the first step being to forward the complaint to the other party and the mediator/parenting coordinator inviting them to respond in writing. The Ethics and Compliance Committee deals with the professional conduct of FAMAC members and will not be able to attend to complaints against non-members. The Ethics and Compliance Committee meets four times a year.

 

Please complete the form below in detail and include all substantive documentation where indicated. All complaints will be dealt with confidentially and complainants are requested to keep communication respectful and factual. A complaint will not be dealt with if it is regarded as sub judice or under review by a court of law/any other professional body/institution.

Please note the following:
a) FAMAC is a regulatory and training body and does not directly provide mediation or parenting coordinator services.
b) FAMAC is not mandated to replace a mediator or parenting coordinator or to change a summary or directive – this needs to be dealt with in terms of your agreement/contract with the mediator/parenting coordinator and/or the court order if applicable.
c) FAMAC is not mandated to give advice be it legal or otherwise – you must consult a suitably qualified professional.
d) The complaint will be dealt with by the Ethics and Compliance Committee appointed by the Executive Committee of FAMAC, the first step being to forward the complaint to the other party and the mediator/parenting coordinator inviting them to respond in writing.
e) The Ethics and Compliance Committee deals with the professional conduct of FAMAC members and will not be able to attend to complaints against nonmembers.
f) The Ethics and Compliance Committee meets four times a year.
g) The Complaint Form needs to be completed in full and all substantive documentation should be attached.
h) Complaints will be dealt with confidentially and complainants are requested to keep communication respectful and factual.
i) A complaint will not be dealt with if it is regarded as sub judice or under review by a court of law/any other professional body/institution.
Name of complainant:
Surname of complainant:
Email address of complainant:
Contact number of complainant:
Name and surname of other party in the mediation / PC
Contact number of other party in the mediation / PC
Email address of the other party to the mediation / PC
Name of mediator / Parenting Coordinator:
Email address of mediator / PC:
Phone number of mediator / PC:
Please indicate whether this is a complaint about a:
How was the mediator/parenting coordinator appointed?
Attach a copy of the agreement/contract between you and the mediator/parenting coordinator
Attach a copy of the agreement/contract between you and the mediator/parenting coordinator
Attach a copy of the Court Order
Attach a copy of the Court Order
Is the person against whom the complaint is lodged a member of FAMAC? (Does his/her name appear on the website?)
The nature of the complaint:
Please explain previous processes undertaken to address the complaint with the mediator/PC and the outcome – include details such as dates
Have you instituted any other action against the mediator/Parenting Coordinator or have you referred the complaint to a court of law/professional body/institution?
Name of the court of law/professional body/institution:
Date of complaint
Give details of outcome if the complaint has been finalised
Please provide a brief but detailed summary of your complaint in the space below and attach relevant documentation – be as specific and factual as possible
Have you previously filed a complaint with FAMAC?
Date of complaint:
Name of mediator/parenting coordinator against whom the complaint was:
Outcome of any previous complaints:
Submit